- What is customer experience?
- How is it different from customer service?
- How important is customer experience?
- 7 ways to create a customer experience strategy
The 2016 Digital Marketing Trends Report by Econsultancy and Adobe asked companies to indicate the single most exciting opportunity for their organization in 2016 – and for the third year in a row, the same answer came out on top. Can you guess what the most exciting opportunity for a business is?
If you guessed ‘customer experience’ (or CX), you guessed right. Read
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