Customer retention matters.
Research continues to reveal that it’s better to retain a customer rather than acquire a new one.
Nonetheless, the 2015 Retention Marketing Survey reported that “60% of retailers report a retention rate of less than 20%.” There’s an opportunity to improve your retention strategy.
Start by reinventing the customer experience. How can you keep buyers engaged? How can you anticipate their needs? Read
Empowering businesses with Consumer Psychology | Contact me at email@example.com